Contact Us
Here at Premium Liquor Store Florida, we're here to guide you every step of the way. Whether you have questions about our exclusive spirits, need expert recommendations, or want to explore our curated selection, our team is ready to assist. Reach out anytime.
FAQs
Find answers to common questions about our premium spirits, ordering, shipping, storage, and more. For personalized assistance, our knowledgeable support team is always ready to help.
Ordering and Shipping
- How do I place an order?
You can place an order directly through our online store by browsing our selection and adding items to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order. You can also place orders via our live chat with our customer service team. - Do you ship liquor nationwide?
Yes! We ship to all parts in the United States and also internationally. - How long will my order take to arrive?
Delivery times vary depending on your location and the shipping method. Standard shipping usually takes 3-7 business days, while expedited shipping options may deliver in 1-3 business days. You will receive a tracking number once your order ships. - Can I schedule a delivery for a specific date?
Yes! During checkout, you can choose a preferred delivery date by writing a note found in the checkout page. Please note that exact delivery times may be subject to courier scheduling. - What if my order arrives damaged or incorrect?
If your order arrives damaged or contains the wrong item, contact our customer service team immediately. We will provide a replacement, refund, or arrange for return shipping as quickly as possible. - Can I track my order?
Absolutely. Once your order is shipped, you will receive a tracking number via email to monitor your shipment in real time.
Returns and Refunds
Can I return a product?
Returns are accepted only for unopened, undamaged items with a valid receipt, in accordance with local alcohol laws.How do I get a refund?
Refunds are issued to the original payment method once the returned item is verified and approved by our store staff.Are there any items that cannot be returned?
Opened bottles, discounted clearance items, may not be eligible for return or refund.
Contact and Customer Support
How can I contact customer support?
You can reach our customer support team via phone, email, or live chat for any questions or assistance.What are your customer support hours?
Our support team is available via email and live chat is available 24/7 to help with orders, product inquiries, or any concerns.How quickly will I receive a response?
We strive to respond to all inquiries typically within minutes.
